Here2Win Cookie Policy
At Here2Win, we use cookies and similar technologies to operate our website, remember your preferences, and make your time with us smoother and more secure. This Cookie Policy explains what cookies are, how we at Here2Win use them, and what choices you have regarding their use when you visit here2win.com or use our mobile app. By continuing to browse our site, you agree that we may place cookies on your device in line with this policy.
What Are Cookies
Cookies are small text files that a website stores on your computer, phone, or tablet when you visit it. They allow us to recognise your device on return visits, keep you logged in, and understand how our platform is used. Our Here2Win platform relies on cookies for essential functions such as session management, security checks, and language settings, since our site currently operates in English across our Canada, Australia, New Zealand, and Worldwide editions.
Session and Persistent Cookies
We use two broad categories of cookies. Session cookies are temporary and are deleted once you close your browser; we rely on these to keep you securely signed in while you play. Persistent cookies remain on your device for a set period and help us recognise you when you return to Here2Win, so we don't ask you to re-enter the same preferences every time.
Types of Cookies We Use
We at Here2Win classify the cookies on our site into the following categories, each serving a distinct purpose in how our services function.
- Strictly necessary cookies - these allow core features of our site to work, including account login, secure transactions, and navigation between pages. Without them, our here2win casino platform cannot function properly.
- Performance and analytics cookies - we use these to understand how visitors interact with our site, which pages are popular, and where technical issues occur, so our Here2Win team can improve the overall experience.
- Functionality cookies - these remember your choices, such as your preferred currency display or region edition, so our Here2Win platform feels tailored to you on each visit.
- Advertising and targeting cookies - we and our partners may use these to deliver relevant promotions and measure the performance of our marketing campaigns, including welcome bonus offers.
Why We Use Cookies
Our Here2Win library of slots, live casino games, and fast games depends on a stable and personalised browsing experience, and cookies help us deliver that. We rely on cookies to keep your session secure, prevent fraudulent activity, and ensure that bonus wagering requirements and account balances are tracked accurately. Here at Here2Win, we also use cookies to remember whether you have already seen certain pop-ups or promotional banners, so we don't repeat the same message unnecessarily.
Cookies additionally support our ability to detect unusual account behaviour, such as attempts to access our services through a VPN or proxy from a restricted territory. As stated in our terms, VPN and location-masking tools are prohibited, and cookies combined with other technical data assist us in enforcing this rule fairly.
Third-Party Cookies
Some cookies on our site are placed by trusted third parties, including payment processors, analytics providers, and game studios such as Pragmatic Play, Evoplay, and others listed in our Providers filter. These third parties may set their own cookies when you interact with embedded content, for example when loading a live dealer table or a slot game. We do not control these third-party cookies directly, and we encourage you to review the relevant third party's own cookie or privacy policy for further detail.
Managing Your Cookie Preferences
You can manage or disable cookies at any time through your browser settings. Most browsers allow you to block all cookies, accept only certain types, or delete cookies that have already been stored on your device. Please note that if you choose to disable strictly necessary cookies, you may not be able to log in to your account, complete transactions, or access certain features of our Here2Win app on Android or iOS.
- You can review and delete cookies through your browser's privacy or settings menu.
- You can set your browser to notify you whenever a cookie is being sent to your device.
- You can use private or incognito browsing modes to limit the storage of persistent cookies.
- You can contact our support team if you have questions about specific cookies used on our site.
Cookies and Our Mobile App
Our Here2Win app, available for Android and iOS, may use similar tracking technologies to cookies, such as device identifiers and local storage, to remember your login status and preferences. We at Here2Win apply the same principles of transparency and user control to our app as we do to our desktop and mobile web versions.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our own business practices. Any updates will be posted on this page, and we encourage you to check back periodically. Your continued use of here2win.com or the Here2Win app after changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have any questions about how we use cookies, or if you wish to exercise your rights regarding your data, please reach out to our support team at [email protected]. For complaints, you may contact us at [email protected], and our live chat is available 24/7 should you need immediate assistance regarding your Here2Win account or our cookie practices.